Terms and Conditions (the “Terms of Use”)

INTRODUCTION

Welcome to the website www.cymferei.com, hereinafter referred to as “the website”, which is an online retail store selling products, created and operated under the Trade Name “Cymferei” (EU49917a), hereinafter referred to as “Trade Name”, a duly registered Trade Name under the laws of the Republic of Cyprus, with its registered office address being 34 Sporades Street, Anthoupoli, P.C. 2303, Nicosia Cyprus.

The following Terms and Conditions, hereinafter referred to as the “Terms of Use”, as well as our Privacy Policy, hereinafter referred to as “our Privacy Policy”, shall apply without prejudice to all users and/or customers and/or visitors of the online store available on the Website. All users and/or customers and/or visitors are hereby deemed to expressly agree and accept the following terms set forth herein, without any exception. It is understood that the Terms of Use apply to the extent and to the extent appropriate to the person (user/customer/visitor). If a user and/or customer and/or visitor does not agree with the Terms of Use, he or she may voluntarily waive their right to visit and/or use the site and/or Website as well as to shop through the online store available at the Website.

CONTACT INFO

If you have any questions and/or complaints about the Website and/or the operation of the online Store and/or the Terms of Use, you may contact the Trade Name via email at info@cymferei.com or via phone on 9930 5513.

CONTENT OF WEBSITE

All content contained on the Website belongs exclusively to the duly registered Trade Name “Cymferei”. This content is prohibited from being used for any commercial or non-commercial purpose without the prior written consent of the Trade Name.

USER RESPONSIBILITY

The online store available on the Website is useable exclusively for your own personal use. The online shop available on the website shall in no way be used for any illegal or other purpose contrary to and/or in breach of the applicable Cyprus and/or European and/or International Law (hereinafter referred to as “Applicable Law”). By using the online store available on the Website, you agree that you will duly comply with the Applicable Law and the Terms of Use. Indicatively, but not exhaustively, and without prejudice to the Trade Name’s Rights, you agree not to:

(a) Use the online store available on the Website in any unlawful way or in any way that promotes any illegal activity that causes unlawful infringement and/or in any way damages the Trade Name’s  and/or any third party rights and/or cause unlawful harm to users’ morals, social values, sexuality, or promote racism; or

(b) Attempt to gain unauthorized access to the online store available on the Website or the networks, servers or computer systems associated therewith; or

(c) Adapt, modify, violate, any part of the online store available on the Website or any pages that constitute it; or

(d) Translate the online store available on the website into other languages or develop derivative versions of it; or

(e) Collect or store and/or reproduce and/or disclose personal data about other users.

By agreeing to the Terms of Use, you agree to indemnify the Trade Name in the event of any claim by and against any loss, damage, expense incurred directly or indirectly as a result of the use of the Website other than in accordance with the Terms of Use or Applicable Law. You also agree that the Trade Name reserves the right to deactivate your account and/or prohibit your access in case of abuse of the online store available on the Website or in case of non-compliance with the Terms of Use.

INTELLECTUAL PROPERTY RIGHTS

The online store available on the Website and all trademarks, logos, service marks and other intellectual property (“Trademarks”) related thereto are the sole property of the Trade Name. The copyright in all content contained in, or available through, the online shop available on the website, including all information, data, text, music, audio, images, names, graphics and video messages, their selection and arrangement, software collections, etc, are owned and/or licensed for the needs and operation of the online store, exclusively by the Trade Name.

It is expressly prohibited in any way to copy, edit, modify, alter, reproduce, publish, republish, distribute, store, transmit, exploit, disseminate or use in any other way the content mentioned above and belonging to the Trade Name, without the prior express and written consent or permission of the Trade Name. For this purpose, the Trade Name reserves all its rights.

LINKS/COOKIES

The online store available on the Website may include links that lead the user and/or customer and/or visitor to websites of the Trade Name and/or third-party websites or stores, etc. Unless expressly stated, the Trade Name does not exercise any influence or control over third-party websites and/or stores and the Trade Name is therefore not responsible for their content and/or terms of use

The Trade Name may use cookies as part of the facility and operation of the online store available on the Website. Cookies are small text files that are sent and stored on the user’s computer, allowing web pages to run smoothly and without technical malfunctions, to collect multiple user selections, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the site.

Cookies do not harm users’ computers, or the files stored on them. The Trade Name uses cookies to provide you with information, to handle orders more easily, and to show you more clearly promotional content relevant to your interests and needs.

Cookies are divided into the following categories:

(a) Required Cookies: they allow you to perform basic functions on the Website, such as adding products to your shopping cart, saving products to your wish list, and paying online.

(b) Functionality Cookies: These cookies remember your preferences when you browse our Website, so we can recommend the right products for you based on your needs, helping you to find what you are looking for more easily.

(c) Performance Cookies: Performance cookies collect information about how visitors use our Website. They allow us to see which pages are visited most often, let us know if they have navigating problems, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous.

(d) Advertising Cookies: These cookies are used to provide ads relevant to you and your interests. They are also used to send ads or offers based on your needs, thereby reducing unwanted and meaningless promotional messages.

(e) Cookies Analytics: They are a subset of the Functionality Cookies and allow us to evaluate the effectiveness of the various functions of our site, thereby continually improving the experience we offer you.

You always reserve the right to opt-out of using cookies with the appropriate browser settings. In this case, be aware that you may not be able to utilize all the features of the online store available on the website.

TRANSACTIONS/PURCHASES OF PRODUCTS

In order to allow you to make any transactions and/or purchases of products through the online store available on the website, you are required to create an account. To create this account, the Trade Name requires that you must provide the following information:

  1. A valid e-mail address to which an identification code will be sent,
  2. First and last name,
  3. Your address,
  4. The postal code of your area,
  5. Your email address,
  6. Your phone,
  7. Credit card details,
  8. The order of payment.

If for any reason you are asked in any way to give any other information in addition to the above, please contact the Trade Name directly using the contact details aforementioned. In case you provide any information in addition to the above without the express and written warrant of the Trade Name, you are solely responsible for anything that may occur.

SHIPPING/DELIVERY WAYS

The user and/or customer may receive their orders if they proceed with payment through the online store available on the website, from the Company’s and/or Trade Name’s and/or Individuals’ stores who sell their products and/or goods through the online store available on the website.

In case the products and/or merchandise are available, the user and/or customer may receive them directly from the store during working hours. In case the product and/or merchandise are not available and have been pre-ordered, the user and/or customer will be informed directly by the shopkeeper by telephone of the date and time of receipt.

For the courier service delivery (Limassol, Nicosia, Larnaca, Paphos, Famagusta): The Trade Name is responsible for collecting the products from the stores and delivering them to the above courier offices. Estimated delivery time will be 2-4 business days, provided that the product is immediately available for the pickup from the store.

For home deliveries (Nicosia District only): Shipping costs €1.50. Deliveries are only executed from Monday to Friday. Your order status/dispatch/delivery confirmation will be communicated to you via phone by our Employees.

PAYMENT METHODS

The User and/or the Customer may pay by MasterCard, or VISA credit card, or by cash at the delivery points and/or offices of the courier to which the products and/or merchandise will be shipped, or by skash e-wallet, or through a Bank Transfer or deposit into the Trade Name account.

  • Hellenic Bank: IBAN CY52 0050 0125 0001 2501 7445 0901
  • Bank Account: 125-01-744509

Following a deposit, please contact the Trade Name either by phone or email to inform us of the deposit you made. In this case, the deposit should indicate the distinctive number of the product you wish to purchase, in order for us to easily and smoothly identify it. The same procedure should be followed regarding a money transfer through the web banking service. If there is any charge for the user and/or client by his/her Bank, such as transaction costs, that is solely incurred by the user and/or the client.

RETURN POLICY

Product Returns due to delivery error: In all cases in which products are delivered and/or received by the user and/or customer other than those purchased, the user and/or customer can return the products to the Trade Name, for the purpose of checking and finding the error, in a manner and in the place to be agreed upon communication between us, either by telephone or by e-mail. In this case, the costs of returning the products to the Trade Name as well as the shipping costs of the purchased product to the user and/or customer shall be borne by the Trade Name.

Refunds in the case of defective products: In case it is believed that the product received by the user and/or customer is defective, the user and/or customer must, within 14 days of the day of receipt of the product, send an e-mail to the Trade Name,  with the subject line “Refund due to a defective product”. This e-mail should give a brief description of the defect and include attachments of relevant photographs to identify it. If a defect is clearly depicted and established, the Trade Name will provide the user and/or customer with a full refund of the purchase price within 30 days.

In the event that the defect of the product is not evident in the photographs, the Trade Name may request shipment of the product to the offices of the Trade Name in order to carry out further inspection by contacting the user and/or the customer. The costs of sending the product to the Trade Name shall be borne by the user and/or customer. If the user and/or customer do not wish to be refunded but instead prefer for their order to be replaced, then the shipping costs of the replaced product to the user and/or customer, shall be borne the Trade Name. The user and/or customer reserves the right to visit on-site the store from which he/she purchased the product and is free to choose a product of the same price in order to replace his/her order. If the purchase price of the new product exceeds the purchase price of the defective product, then the user/customer will pay the difference.

In the event of cancellation of the transaction, the purchase price will be refunded to the user and/or customer in the same way in which the initial payment was made by the user and/or customer to the Trade Name.

In order to be returned, the defective products should carry their label.

Right of Withdrawal: The user and/or customer reserves the right to withdraw from the purchase contract within 14 calendar days from the date of delivery and/or receipt of each product. The withdrawal shall be made under the following conditions:

The user and/or customer must, within 14 days of the date of delivery and/or receipt of the product, send an e-mail to the Trade Name, with the subject line “Cancel or change my order”. The reason for cancellation or change of the order is not required, but the distinguishing number of the product should be indicated in order for us to identify it. The user and/or customer must return the product in the exact same condition as they received it, and in any case with its label on. Shipping costs for returning the product shall be borne exclusively by the user and/or the customer. The product to be returned must be delivered to the registered office of the Trade Name.

When the Trade Name receives the product in question, it is obliged to refund the user and/or customer its purchase price no later than 30 days from the date of receipt of the product. In this case, the refund of the market price shall be made in the same way as the initial payment was made by the user and/or customer to the Trade Name.

If the products returned are damaged or incomplete, the Trade Name reserves the right to claim compensation from the user and/or customer, the amount of which will be determined by the state of the products. The Trade Name also reserves the right to a total or partial set-off of that claim against the user and/or customer, unilaterally and without further notice to them.

DISCLAIMER/LIMITATION OF LIABILITY

The Trade Name, as part of its transactions through the online store available on the website, is not responsible and is not liable for any damages arising from the cancellation and/or failure to execute orders, for any reason. The Trade Name does not guarantee the availability of the products displayed on the online store of the website but the Trade Name must inform the user and/or customer on the basis of the availability or non-availability information and undertakes to inform them in a timely manner if such information changes. In no event, shall the Trade Name be held civilly or criminally liable for any material and/or financial and/or non-material damage (including: loss of profits, data, lost profits, loss of commercial fame or reputation, etc.) of the user and/or customer and/or visitor as a result of, or in connection with, the online store available on the website.

SUSPEND/INTERRUPTION

The Trade Name reserves the right to suspend or discontinue the services provided through the online store available on the website, if the Trade Name previously publishes and/or gives reasonable notice to users and/or customers and/or visitors.

ADVERTISING IN WEBSITE

The Trade Name is not responsible for the advertisements contained and/or displayed on the online store available on the website nor is it linked to advertisers. If you agree to purchase goods and/or services from any third party who advertises on the online store available on the website, you are doing it at your own risk. If you have any questions or complaints about them, please contact the advertisers directly.

GENERAL – MODIFICATIONS/CHANGES

These Terms of Use (as amended from time to time) constitute the entire agreement between you and The Trade Name regarding your use of the online store available on the website. The Trade Name reserves the right to freely modify or revise the terms and conditions of use and transactions of the online store available on the website, at any time it deems necessary. The Trade Name undertakes to inform users and/or visitors and/or customers of any changes, through the Website.

APPLICABLE LAW

These Terms of Use and the Privacy Policy are governed by the Law of Cyprus. The Nicosia District Court has exclusive jurisdiction over any matter and/or dispute and/or controversies connected therewith or arising therefrom.